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Sam's Club Deploys AI-Powered Exit Technology; Todd Garner Comments

Sam's Club Deploys AI-Powered Exit Technology; Todd Garner Comments

Wednesday, May 1st, 2024

Cutting-edge technology is revolutionizing Sam’s Club’s checkout experience, taking a common shopper pain point and turning it into a strategic retail advantage. The retailer deployed a first-of-its-kind application of artificial intelligence and computer vision checkout technology back in January, which is now successfully running in 120 clubs.

Todd Garner, Chief Product Officer, Sam’s Club"I’m incredibly proud of the innovation and dedication of our team to deploy this member experience technology at scale," said Todd Garner, Chief Product Officer. "Both exit technology and Scan & Go are driving new levels of convenience and raising member satisfaction among members. What distinguishes Sam’s Club from our competitors is our ability to seamlessly deploy this technology at scale across our nearly 600 clubs nationwide. Whether it's a single item or a cartful, we're revolutionizing the checkout experience."

Sam’s Club was eager to solve this issue for shoppers and maintain its commitment to convenience, as we reported when the launch was originally announced. As the retailer claims in a release, this rapid deployment of the exit technology is the largest-scale implementation of member-facing AI-powered technology in the retail industry. Sam’s Club plans to deploy the exit technology to all of its clubs by the end of 2024.

Since launching in January, Sam’s Club’s artificial intelligence and computer vision exit technology is now successfully running in 120 clubsThe response from shoppers thus far has been positive. In clubs where the technology has been deployed, more than half of the members report a friction-free experience. This translates to all members leaving the club 23 percent faster.

It’s the little things that add up to a better customer experience. Time saved getting out the door faster could translate into shoppers feeling less rushed—which opens the door to other possibilities. Where could their eyes turn to if their minds were a little more free to spend time thinking over products and not getting home?

And what other pain points could we be solving across deli, dairy, and specialty? DMN will continue to explore as we report.

Sam's Club