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Walmart Elevates Shopping Experience With Drone Delivery Expansion, GenAI Assistant, and More; Tom Ward Details

Walmart Elevates Shopping Experience With Drone Delivery Expansion, GenAI Assistant, and More; Tom Ward Details


BENTONVILLE, AR
Monday, June 10th, 2024

Taking one more step to elevate today’s shopping experience, Walmart introduces an elevated shopping experience with adaptive retail innovations across its platforms. This includes increased drone delivery integration, a GenAI-powered shopping assistant, and the expansion of its InHome Delivery service.

Tom Ward, Chief E-Commerce Officer, Walmart"Driven by our commitment to help our customers live better, we're constantly working to create shopping experiences that are convenient, engaging, and personalized,” said Tom Ward, Chief E-Commerce Officer. “This experience needs to be cohesive, interconnected, and seamlessly integrated into their everyday lives. By consistently pushing the boundaries, we're continuing to lead the industry in service of our customers."

Drone delivery is first up on the docket. The retailer first began trialing drone delivery in 2021, and since then, the service has grown rapidly. To date, Walmart has completed over 30,000 drone deliveries.

Earlier this year, the company eclipsed a key milestone, making drone delivery accessible to up to 75 percent of the Dallas Fort-Worth population. To further elevate this offering, Walmart has set its focus on bringing the ordering experience directly to the Walmart app.

Walmart is elevating the shopping experience with adaptive retail innovations across its platforms, including increased drone delivery integration, a GenAI-powered shopping assistant, and the expansion of its InHome Delivery serviceAccording to a press release, the integration will be done in phases as more drone delivery sites launch and drone providers receive additional regulatory approvals to fly more goods across greater distances. Creating a more seamless shopping experience on the Walmart app is the next evolution of Walmart's investment in drone delivery technology.

The retailer is also beta testing a GenAI-powered shopping assistant. Last but not least, the company has expanded the reach of its InHome delivery service.

Deli Market News will be on the case for the latest retail updates.

Walmart
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