Ferraro Foods, one of America’s largest distributors of Italian specialty food products to pizzerias and Italian restaurants, announced its partnership with Pepper, a leading provider of AI-driven e-commerce solutions for the food distribution industry, to launch a mobile-based app designed to expedite and simplify Ferraro’s ordering process for more than 8,000 customers across 26 states.
“At Ferraro Foods, we pride ourselves on truly understanding our customers through highly personalized service, and the Pepper App will help us play to that strength by providing a faster and more straightforward ordering process,” said Ferraro Foods Chief Executive Officer Dan Hill. “Our customers can expect a seamless mobile experience that’s simple and intuitive, while our sales reps will literally have in their hands a suite of tools to help them become more consultative and responsive to customer needs.”
The app, customized specifically for Ferraro’s extensive product lineup and distribution network, provides customers with an easy-to-use mobile application that will speed fulfillment by executing orders instantly. It also empowers Ferraro’s robust sales force, widely regarded throughout the industry for its high-quality customer service, with mobile-first solutions to help manage customer orders from initial placement through fulfillment. In beta testing for several months, the app officially launches today companywide.
According to a press release, the Pepper App adds value for Ferraro Foods customers in the following ways:
“As Ferraro Foods continues our aggressive growth strategy, we are committed to remaining nimble and responsive to customers’ evolving preferences,” Hill added. “Mobile-based ordering is just one of the many innovations we are employing to strengthen our position as the market leader. Delivering the highest quality specialty products with the best possible customer service is who we are at Ferraro Foods, and we will never stray from that.”
Read more about this new alliance here, and keep reading DMN as we bring you more industry updates.
