2021 is already promising us more excitement in the grocery sector, as Albertsons recently announced the debut of its latest innovation. The retailer is currently piloting an automated and contactless grocery PickUp kiosk.
"We are supercharging our digital and omnichannel offerings to serve customers however they want, whenever they want," said Chris Rupp, EVP and Chief Customer and Digital Officer at Albertsons. "This innovative and contactless pickup kiosk makes it even easier for customers to shop with us in a way that is convenient for them."
According to a press release, the new kiosk comes as an expansion of the grocer’s growing e-commerce business, and the pilot can be found already fulfilling orders at the company’s Jewel-Osco location in Chicago, Illinois. Created by Cleveron and installed by Telaid, the kiosks are contactless, automated, and temperature-controlled, containing two temperature zones: regular and deep freeze.
Albertsons also noted that it already has plans to extend this innovation to a second location at a Safeway in the California Bay Area in the future.
For those consumers looking for convenience and contact-free options, this solution is essential. How it works is that consumers choose their kiosk pickup option and are then offered two-hour time slots to pick up the groceries. Upon arrival at the kiosks, the shoppers scan a QR code on their phones, allowing their groceries to be robotically delivered to the front for pickup, and emphasizing the contact-free convenience so many consumers are looking for.
"Cleveron's pickup solutions are created to save time and offer convenience for everyone. The customers can drive up to the PickUp Kiosk, scan the code, grab their groceries, and go. It is as quick and easy as that," said Cleveron CEO Arno Kütt. "We are honored that Albertsons has selected our technology in their drive to offer the best experience for their customers."
What grocery innovation is set to hit retail next? Deli Market News will be here to report.