As retailers work to reimagine the retail space, restructuring divisions is par for the course. Walmart recently announced that its personal-shopping service, Jetblack, is set to be shut down, although the plans for the organization are still being determined.
“We’ve learned a lot through Jetblack, including how customers respond to the ability of ordering by text as well as the type of items they purchase through texting. We’re eager to apply these learnings from Jetblack and leverage its core capabilities within Walmart,” stated Scott Eckert, Senior Vice President, Next Generation Retail and Principal, Store N˚8, on the company’s site.
According to The Wall Street Journal, the retailer is planning to restructure the organization. The program is Walmart’s first portfolio company to launch from Store N˚8. It was initially launched to test and build technology with the intent that it could be used in other ways, including applying it to other parts of Walmart’s operations.
The news site reported that Walmart aimed to use Jetblack’s human agents to train an artificial-intelligence system that someday would power an automated personal-shopping service, preparing Walmart for a time when web-browser search bars disappear and more shopping is done through voice-activated devices, Jetblack Chief Executive Jenny Fleiss stated before she left last year.
Will this restructuring allow Walmart to focus its attention more directly on grocery delivery? Deli Market News will keep its eyes peeled.