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Walmart Tests In-Home Delivery of Packages and Groceries

Walmart Tests In-Home Delivery of Packages and Groceries


BIRMINGHAM, AL
Monday, September 25th, 2017

Walmart is hoping to make both empty refrigerators and missed deliveries a thing of the past with its latest initiative. The retailer announced it will begin pilot programs of a new service that will allow for delivery people to enter your home and place your groceries inside your refrigerator. The service will be offered in partnership with August Home, a smart-lock company that allows for keyless home entry.

Sloan Eddleston, VP of Strategy and Business Operations, Walmart e-commerce“We’re excited to be running this test in Silicon Valley with a small group of August Home customers, all of whom have opted-in to participate in testing this new concept. And we want to do more in the future by delivering groceries and other orders in whatever location works best for our customers–inside the house for some and in the fridge/freezer in the garage for others,” noted Sloan Eddleston, VP, Walmart e-commerce Strategy & Business Operations, in a company blog post. “The possibilities are endless, and we look forward to exploring how we can further serve our customers’ needs.”

Delivering products right into your kitchen

For the company’s first series of tests in Silicon Valley, the service will work as follows, according to the company:

  • Place an order on Walmart.com for any number of items, even groceries
  • A Deliv driver will retrieve the items and bring them to the orderer’s home
  • If no one answers, he or she will have a one-time passcode that is pre-authorized which will open the home’s smart lock
  • The homeowner is in control of the experience the entire time, receiving a smartphone notification that the delivery is occurring and the option to watch the delivery take place in real-time
  • The Deliv associate will drop off packages in the foyer, then carry groceries to the kitchen, unload them in my fridge, and leave
  • The orderer watches the entire process from start to finish from home security cameras through the August app
  • As you watch the Deliv associate exit the front door, the orderer receives confirmation that my door has automatically been locked

“These tests are a natural evolution of what Walmart is all about–an obsession in saving our customers not just money but also time, making our customers’ lives easier in the process,” Eddleston went said. “What might seem novel today could be the standard tomorrow. This may not be for everyone–and certainly not right away–but we want to offer customers the opportunity to participate in tests today and help us shape what commerce will look like in the future.”

Will other retail companies follow suit, with similar full-service delivery options, as grocers work to gain and retain a competitive edge? Deli Market News will continue to report.

Walmart
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Eiffel Tower - A creamy cow’s milk delight, featuring a chalky white rind and a cream-colored, buttery, soft interior that oozes when at the peak of ripeness and temperatureBelGioioso - Burrata & Stracciatella

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