On this episode of Shop Talk, we are joined by Juan Perez, President and CEO at Adusa Inc. Adusa featured its self ordering kiosk and queue management systems at IDDBA 2012, which help the company organize the orders coming in from the kiosk and from the customers that are waiting at the counter into one queue. This allows deli associates to process orders in first in first out sequence, which levels the playing field so that no order type gets preferential treatment. The company also has line busting tablets so that during heavy peak times, an associate can go out onto the floor and take orders from people in line to send into the system, as well as smart phone ordering so that if the kiosk is busy, customers can scan the QR code on the kiosk itself and use their phone to place the order.
