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Walmart Announces Plan to Have InHome Delivery Reach 30M U.S. Homes in 2022; Tom Ward and Julie Murphy Discuss

Walmart Announces Plan to Have InHome Delivery Reach 30M U.S. Homes in 2022; Tom Ward and Julie Murphy Discuss


BENTONVILLE, AR
Wednesday, January 5th, 2022

Shoppers are welcoming Walmart into their homes—literally. With its InHome delivery service proving to be a success, Walmart will continue scaling the operation this year, setting a target to reach 30 million United States households by the year’s end. As part of the plan, over 3,000 new delivery drivers will be hired and the retailer’s fleet of all-electric vehicles will be expanded.

Tom Ward, Senior Vice President of Last Mile, Walmart U.S.“We’ve been operating InHome in select markets over the last two years and have found it is a perfect solution for customers who want to live their lives without worrying about making it to the store or being home to accept a delivery,” said Tom Ward, Senior Vice President, Last Mile. “Identifying ways to help our customers save time and money is our purpose, and nothing showcases that better than InHome delivery, which is why we’re excited to bring the convenience of InHome to even more customers in 2022.”

Walmart’s InHome delivery service launched in 2019 and was created to give consumers more time back to spend with friends and family, according to a release. The service uses highly trained associates to deliver fresh groceries, everyday essentials, and more directly to shoppers’ homes. Through InHome, items can even be placed straight in their kitchens or garage refrigerators.

Consumers looking to utilize the service simply order their products on the Walmart App, selecting InHome as their delivery option. Next, InHome trained associates complete the delivery, using a one-time access code to unlock the shopper’s door or garage through the app, which pairs with smart entry technology. The app is able to notify consumers at every step of the delivery, and a camera worn by associates records the whole process.

Walmart is aiming to increase its InHome delivery service accessibility to 30 million U.S. households by the end of 2022

As Walmart looks to expand this innovative service, the retailer will hire more than 3,000 InHome associate delivery drivers, equipping them with a fleet of 100 percent all-electric delivery vans. Through the implementation of electric vehicles, the big-box chain will not only support its goal of operating a zero-emissions logistics fleet by 2040, but also support Walmart’s growing infrastructure of 1,396 EV charging stations at locations across 41 states.

The associate delivery driver position is new to the company and provides access to the retailer’s total rewards and benefits plans, including its Live Better U program, which pays for 100 percent of their college tuition and books.

Julie Murphy, Chief People Officer, Walmart“This new role is yet another example of how technology is enabling us to offer new career opportunities that just didn’t exist a few years ago,” added Julie Murphy, Executive Vice President and Chief People Officer. “Expanding our number of InHome associates is a testament to the trust and confidence we have in them and their continuous commitment to delight our customers. There’s a path for everyone to build a career here at Walmart, and this position is further proof of that.”

These new roles will be filled by promoting Walmart’s existing associates from within. Those selected will receive in-depth training, enabling them to build their skillset using innovative tools and technology.

Overall, InHome delivery continues to serve as a key part of Walmart’s last-mile delivery strategy, especially as the retailer continues to explore sustainable and innovative delivery solutions.

As Walmart continues scaling this innovative operation, keep clicking back to Deli Market News.

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