At the crossroads of convenience and consumer demand stands Walmart. The retailer recently announced a new location that caters to contactless shopping entirely, with self-checkout lanes as the only cashier option.
According to a report by FOX Business, Walmart is removing its conveyor belt lanes and replacing them with self-checkout counters at the Fayetteville, Arkansas, location. The retailer is piloting the system to see if the increased use of self-checkout will speed up purchases while providing a safer experience for shoppers through less interaction.
If the test run is successful, the new design could be rolled out to stores across the country, but the timing will depend on customer and employee feedback.
Employees will be available to help with self-checkout, the company noted, and will check out groceries for those who want the traditional shopping experience.
Perhaps we shouldn’t ask what the next new normal is, as it appears we are already living in it. Deli Market News will keep you up to date on the latest news in retail.