Over the past several years, DoorDash has solidified itself as an advantageous ally for both retailers and foodservice operators. Highlighting significant contributions to local merchants, Dashers, and consumers across Canada, DoorDash Canada recently shined a light on this growth with the release of its first-ever Community Impact Report. According to the report, one in 10 local merchants currently credits DoorDash with their continued business success.
“DoorDash is a platform that supports a wide range of merchants in growing and expanding their businesses, gives Dashers from all walks of life flexible learning opportunities, and is making the lives of Canadians more convenient,” said Shilpa Arora, General Manager.
Based on data collected in 2023, the report indicated that local and family-owned merchants utilizing DoorDash demonstrated improved revenue growth and customer loyalty. According to a press release, nearly three-quarters of businesses surveyed stated that DoorDash enhanced their overall revenue.
Dashers reported high levels of satisfaction with the flexibility DoorDash provided, while consumers noted increased convenience and access to their local favorites. Notably, one in 10 merchants claimed they would not exist without the platform.
“This report illustrates the tremendous impact that DoorDash has on the diverse communities where we operate across Canada,” Arora added.
The findings also revealed that 73 percent of consumers used the DoorDash app to discover restaurants they might not have tried otherwise, with 90 percent of them ordering from those establishments again. Additionally, 93 percent of consumers agreed that DoorDash eased the burden of cooking when time was scarce.
DoorDash continues to play a pivotal role in empowering local economies through tens of thousands of partnerships with small and family-owned businesses. Also demonstrating the company’s strength as a delivery partner, 72 percent of merchants reported that DoorDash minimized the logistical burdens of in-house delivery, allowing them to focus on business growth.
DoorDash's Community Impact Report underscored the platform’s critical role in connecting communities, facilitating flexible earning opportunities, and enhancing the overall consumer experience. For more information, read the full report here.
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