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KeHE Distributors® Bolsters Customer Satisfaction and Achieves Impressive Pick-Rate Accuracy; Deb Conklin Details

KeHE Distributors® Bolsters Customer Satisfaction and Achieves Impressive Pick-Rate Accuracy; Deb Conklin Details


NAPERVILLE, IL
Monday, November 6th, 2023

Improved accuracy and customer service are two of the advantages being secured by partners of KeHE Distributors®. The natural and organic, specialty, and fresh product distributor has implemented a series of innovations to achieve significant increases in customer satisfaction and record-breaking order accuracy rates.

Deb Conklin, President and Chief Executive Officer, KeHE“We operate at the forefront of what’s happening in our industry and identified three areas of opportunity for us to excel to ensure our partners' successes,” said Deb Conklin, President and Chief Executive Officer of KeHE. “By prioritizing our suppliers and retailers, we can continually provide best-in-class distribution services and an unmatched variety of innovation for consumers.”

Recent years have brought on challenges such as supply chain delays, food shortages, and rising costs, which have caused an ever-evolving distribution landscape. As KeHE navigates such changes, the company is embracing cutting-edge innovations to proactively address the needs of the market, focusing on pick rates, fill rates, and flexibility, a press release detailed.

The natural and organic, specialty, and fresh product distributor has implemented a series of innovations to achieve significant increases in customer satisfaction and record-breaking order accuracy rates

KeHE is rolling out three new innovations designed to offer an improved experience to both suppliers and retailers. This includes:

  • Improved Pick-Rate Accuracy - With scan compliance and the use of Global Trade Item Numbers (GTIN), KeHE’s pick rate has reached an all-time high average of 99.69 percent accuracy. Improving pick-rate accuracy translates to better experiences for retailers because they get what they ordered and don’t have to engage in the credit process
  • More Accurate Fill Rates - KeHE began using the FROST system to improve inventory optimization and safety-stock calculations for more efficient, timely ordering. This has resulted in better planning and partner relations, as well as an increase in trust with retailers; it has also resulted in improved sustainability and a reduction in gross store spoilage by 25 percent since 2020
  • Enhanced Access to Each Pick Capability - KeHE created and built KeHE CONNECT Direct® and adopted digital solutions like the OPEX Perfect Pick system to provide additional options to our retailers. This enabled its retailers to order the precise number of products they wanted instead of requiring them to buy a full case, allowing them to benefit from flexibility when making their selections and reducing inventory costs

As the release further noted, these innovations are part of a company-wide campaign named Food. Forward, which aims to “ensure that KeHE and its employees are sourced for GOOD in the world.” The comprehensive blueprint includes strategies for operational excellence, growth, and partner success.

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KeHE Distributors®
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