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​​Sam's Club Launches Digital Innovations to Enhance Shopping Experience; Chris Nicholas Comments

​​Sam's Club Launches Digital Innovations to Enhance Shopping Experience; Chris Nicholas Comments

Monday, January 22nd, 2024

New technological innovations are shaking up the retail game for Walmart banner Sam’s Club. As artificial intelligence (AI) continues to garner increased attention, the retailer has tapped into an opportunity to offer an increasingly seamless club exit experience through the application of AI and computer vision technology.

Chris Nicholas, Chief Executive Offer, Sam's Club“This is Sam’s Club at its very best, listening to feedback from members, putting their needs at the center of everything we do—and then applying digital innovations to deliver an industry-leading member experience,” said Chris Nicholas, Chief Executive Offer. “We are constantly looking at ways for Sam’s Club to be the most convenient membership club and will continue to prioritize using technology to provide a truly differentiated and delightful experience for our members.”

Through this tech-forward development, a combination of computer vision and digital technology deployed in the exit area of the club captures images of carts and verifies payment for all items within a member’s basket; AI works in the background to continually speed up the process.

With an application of AI and computer vision technology, Sam’s Club brings its members a seamless club exit experience with its latest innovation

Currently running pilots across 10 Sam’s Club locations, the technology is used to seamlessly confirm members have paid for all items in their shopping carts—without requiring an associate to check. The new tech will deliver new levels of convenience to eliminate queuing at the club’s exit area, a press release explained.

As Sam’s Club reported, the club chain will continue iterating and enhancing the technology through early 2024 and intends to rapidly expand it to its nearly 600 clubs by the end of the year.

DMN will be here to report as this retail innovation continues to drive advancement for Sam’s Club.

Sam's Club